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Sndyj reviews each phone-stand return by matching the complete delivered support structure, cradle or holder, base or clamp, pads, knobs, hardware, tool, protective films, and requested outcome to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return must include the complete configured stand and every listed base, column, cradle, clamp, arm, hinge, knob, pad, foot, screw, washer, tool, or other supplied component. Parts from different SKUs cannot be substituted for the original complete product. For phone-stand orders, support review may refer to supported device width and thickness, cradle or jaw geometry, base or clamp construction, height range, hinge and joint count, pads, adjustment knobs, supplied tools, protective films, color, unused condition, and package completeness.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused for supporting a device, clean, dry, unaltered, and free from phone or case marks, clamp impressions, desk abrasion, adhesive residue, removed or reapplied protective film, stretched jaws, compressed pads, bent ledges, loosened or forced hinges, cross-threaded knobs, tool marks, scratches, chips, cracks, dents, discoloration, water, cleaner, oil, heat, and modification. A careful dry visual inventory and dimension check without mounting a device or attaching the product to furniture does not by itself prevent eligibility.
For an approved return, place moving parts in their original transport position without forcing a hinge or joint. Protect clear panels and coated surfaces with clean dry layers, keep knobs, screws, washers, tools, and removable pads together in one sealed inner pouch, and prevent hard components from rubbing against the cradle or jaws. Use one sturdy outer carton and attach the emailed pre-paid label only to that outer carton. These packing steps do not reduce any non-excludable consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@sndyj.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 3301 Elizabeth Place S, Palm Springs, FL 33461, United States.
In the first email, identify the SKU and state whether the concern involves supported device dimensions, cradle or jaw width, ledge depth, base, clamp opening, column, arm, hinge, joint, knob, pad, foot, protective film, supplied tool, wrong item, missing component, or delivery damage. A focused photograph of the clean unused component and outer parcel can help us compare the delivery with the packing record; do not place a valuable device into a damaged or unstable stand merely to create evidence.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be considered for another available phone stand after the complete original product qualifies for return. Supported device dimensions, case clearance, base footprint, clamp range, height, articulation, product net weight, supplied components, and price may differ and will be confirmed before approval. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@sndyj.shop or +1 (775) 517-3798. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).