Shipping policy

Last updated: July 15, 2026

This Shipping Policy explains how Sndyj prepares phone stands and holders for delivery within United States. The store currently serves customers in the United States, and checkout amounts are displayed in USD.

Before packing, the stand SKU is checked against its base or clamp format, support column or arm structure, cradle dimensions, jaw or ledge pads, hinge and joint count, height or angle adjustment, knobs, feet, protective films, supplied tool, color, and quantity. Moving parts are secured in their intended folded or transport position, and clear panels, coated metal, pads, threads, and joints are isolated from carton abrasion.

TRANSIT, HANDLING & ORDER CUT-OFF TIME

  • Order Cut-Off Time: 2:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).
  • Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
  • Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
  • Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.

Business Days run Monday-Friday, not including public holidays or dates when carriers do not operate. If an order requires verification, the handling timeline may depend on the customer's response.

Each Sndyj phone stand passes a two-part outbound check. The first confirms the base or clamp, support structure, cradle or jaws, adjustment range, color, and quantity; the second confirms hinges, joints, threads, pads, feet, films, supplied hardware, and tool. Moving assemblies are secured in their intended transport position, clear acrylic remains under its protective film, coated parts are separated from hard hardware, and threaded pieces are kept from striking the cradle during transit.

SHIPPING COST

We are pleased to offer Free Shipping on all orders within the United States. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.

DELIVERY AREA

Currently, we only ship to addresses within the United States. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).

The shipping address must be accurate and complete at checkout. Customers should include apartment, suite, postal code, region, and contact number where applicable so delivery can be arranged without avoidable delay.

SHIPPING METHODS & COURIERS

Depending on parcel size, destination, and service availability, orders may be delivered by USPS, UPS, FedEx, DHL, or another carrier operating in the United States. The assigned carrier and tracking details are shown in the shipping confirmation email.

We may send items from one order in separate parcels if it improves packaging, availability, or carrier routing. Customers are not charged extra standard shipping when we choose to split a shipment.

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.

If delivery information looks unusual, delayed, lost, or damaged, customers should contact support with the order number, tracking details, and photos if available so we can review the matter. Contact support@sndyj.shop for shipment support.

CONTACT

For shipping questions, contact Sndyj support at support@sndyj.shop or +1 (775) 517-3798. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles).